So do you have a problem with your Instagram account? You are looking for support.
Here are ways to contact Instagram in and you can get your account issues resolved.
Kindly note that given the high volume of Instagram users, chances are very less you will get a response back unless it is a security breach or a known exploit.
If you want to increase your chance of receiving a reply back from 0% to 0.001% then continue reading.
You are probably more likely to receive quicker support if you're verified on IG or you are an influencer.
How To Contact Instagram Support
if you want to submit a support ticket on Instagram kindly follow these steps:
- you need to Go to help.instagram.com
- Then On the left-hand side, you will have to click the Privacy and Safety Center
- Then Click Report Something
- Then you need to select the type of issue you are experiencing
- Search for a link that says report it
- Fill out the form and click on send
You also have the option to do this on your Instagram mobile app (although with fewer options) The steps are:
- Need to Go to your Profile
- Click Settings at the top right
- Then Scroll down to Support > Report a Problem
- Kindly follow the instructions there
Why you are not receiving a response back from Instagram?
The answer is two reasons: for newbies, your issue is most likely not that high of a priority for Instagram.- Second, Instagram has 1 billion users they continuously get a huge amount of support tickets which are too much to handle (even for a company like Facebook).Instagram is best known for its awesome pictures, but not their customer service, unfortunately.
Where to find quick help for your Instagram problems
A better place to go to their Help Portal at help.instagram.com. You can type a question at the top and see if there is an answer that relates to your query. - next place would be you can try your luck and message Instagram’s Facebook page and Twitter page.
You can even try asking your question on Reddit r/Instagram.What types of problems can you report to Instagram?
Here is a list of all kind of issues you can request for support :- Hacked Accounts – Need to Select this option in case if you believe that your account has been hacked.
- Impersonation Accounts – Need to Select this option if you've evidence of an account impersonating you.
- Underage Children – Need to Click on this option if you think you have found an account belonging to someone under the age of 13.
- Hate Accounts – Need to Click this option if you want to report a hate-speech account.
- Exposed Private Information – choose this option if you encounter that someone is posting a user’s private information (e.g., home address).
- Self-Injury – choose this option to report posts in which another user is clearly harming own self.
- Abuse & Spam – choose this option if you want to report abuse, spam, or harassment.
- Exploitation – choose this option if you want to view resources regarding reporting human trafficking.
- Other – If you do not see your reason for wanting to contact Instagram, press this option.
Contact Instagram via your Facebook Ads Account Manager
If you are spending a good amount of money on Facebook /Instagram ads, you will be assigned a Facebook Ad Account Manager. You can try submitting your query/concern through them.Since it is Facebook’s best interest to keep you happy (so that you spend more money ), so they might probably respond back to you quickly.Previous ways to contact Instagram
There was an email for Instagram support: support@instagram.com, but it is no longer supported.If you try an email them you will receive an email back that:
Hi,
You’ve reached us at a channel that we no longer support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to contact us: http://help.instagram.com/
We apologize for the inconvenience.
Sincerely,
The Instagram Team
The Instagram Team
FAQ
What is the Instagram customer support number?
It s 650-543-4800. (Note: its an automated response and no humans)
How do you get verified on Instagram?
You can apply for Instagram verification in the application.
How long does it take to hear back from Instagram support?
It takes around a week.
How to report a bug/technical issue to Instagram?
You have the option to do it through your IG mobile application.
- You need to Go to your profile and tap Settings.
- Tap Help > Report a Problem, then follow the on-screen instructions
You need to Make sure that you include as much detail about the problem as possible in your report. Information about the kind of phone or tablet you're using, the device Operating System version, and what were you doing when the problem occurred can help Instagram better understand the bug.
So please try the above methods to contact Instagram.
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